Terminals for all requirements

Our countertop or fixed terminals are permanently installed at the POS.
Our mobile terminals offer outstanding flexibility as you can accept card payments wherever you are.
The Payment Card Industry Data Security Standard (short PCI DSS for short) is the common, international applicable IT security standard of the leading credit card companies. All companies which process, store or forward credit card data have to verify that they meet all the requirements that are needed for this standard.

How we can help

Key features

  • How do I know that a transaction has been successfully processed?

    If the transaction was successful, a short text such as "Payment processed" or "Authorisation successful" will be shown on the receipt. Alternatively, the feature "Sales summary" or "Sales report" provides you with a printout that shows all transactions since the last POS reconciliation. Please refer to the terminal's user manual for information on how to call up this feature. All user manuals are available in our download centre

    What does it mean when the message "Payment/Authorisation not possible" shows after a payment?

    Please check whether you have agreed the selected payment method with us. If not, we will be happy to activate it for you. Simply contact us using the contact form.

    Why are debit card sales not credited to my account?

    The terminal POS reconciliation submits the data stored in the terminal to the data processing service centre. The payments are then submitted to the banks from there. Without a POS reconciliation, the sales will not be credited to your account. For security reasons, a POS reconciliation should be carried out on a daily basis. Credit card payments are credited to your account at a later point in time at set intervals and are not directly linked to carrying out a POS reconciliation - with the exception of contactless payments. If you reconcile your POS manually, we recommend doing so at least once a week (preferably daily), as the payment guarantee for debit card payments (payments with PIN) only covers you for seven days. Another reason might be a missing data medium exchange agreement. You must sign such an agreement with your bank before the sales can be credited to your account.

    My terminal has stopped working. What can i do?

    Please unplug the terminal from the electrical socket and wait a few minutes. Then plug it in again and restart the terminal. If your terminal is battery operated, please remove the battery and reinsert it after a few minutes. If your terminal is still not working, please check whether there is a problem with your telephone line or your internet connection. If this is the case, please contact your telephone or internet provider. If there is no problem with the telephone line and the internet connection, please contact our hotline on +49 (0)800 - 723 454 2 – we will be happy to assist you further.

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