Support

• Important telephone numbers
  

We offer you a reliable support service. We have therefore summarised the most important telephone numbers for you here.

Sales-hotline

Telephone: +49 69 – 801095 450  (please select menu choice no. 3)

Email: paysquare-sales-germany@de.paysquare.euNew customers

• Prospective customers
• Change of ownership
• Contract cancellations  

Line is open:
Mondays to Thursdays from 08:30 am to 17:30
Fridays from 08:30 am to 16:00 pm

Customer services

Telephone: +49 69 – 801095 430  (please select menu choice no. 2)

Email: customer-service@de.paysquare.eu

• Customer liaison
• Amendment requests (address, ticket text, bank details)
• Enquiries related to POS reconciliation payments
• Enquires from cooperation partners related to current clients

Line is open:
Mondays to Thursdays from 08:30 am to 17:30
Fridays from 08:30 am to 17:00 pm

 

Technical support hotline

Telephone: 0800 - 723 454 2  (please select menu choice no. 1)

Email: hotline@bd-pos-service.de

• Analysis of error messages and error resolution,
• Setting up assistance etc.  

Line is open:
Weekdays from 07:30 am to 20:30
Saturdays from 07:30 am to 16:30

Authorisation service

Telephone: 0800 – 723 454 3

• Enquiries related to credit card authorisation questions
  

Line is open:
24 hours a day, seven days a week

Contract partner service

Telephone: 0800 – 723 454 4

Email: VP-Service@de.paysquare.eu

• Enquiries related to accepting credit cards  

Line is open:
Weekdays from 07:30 am to 20:30
Saturdays from 08:00 am to 16:30

Accounts

Email: buchhaltung@de.paysquare.eu

•  Credit control enquiries  

Order terminal accessories  

Email: Bestellung@de.paysquare.eu

 

Download center

Our download centre offers comprehensive information about accepting cashless payments with Worldline.

Go to the download centre

Order terminal accessories

• Receipt rolls
• POS connection cable
• In-car charging cable

Terminal accessory order form