• Important telephone numbers

We offer you a reliable support service. We have therefore summarised the most important telephone numbers for you here.

Sales-hotline

Telephone: +49 69 – 801095 450  (please select menu choice no. 3)

Email: paysquare-sales-germany@de.paysquare.euNew customers

  • Prospective customers
  • Change of ownership
  • Contract cancellations  


Line is open:
Mondays to Thursdays from 08:30 am to 17:30
Fridays from 08:30 am to 16:00 pm

Customer services

Telephone: +49 69 – 801095 430  (please select menu choice no. 2)

Email: customer-service@de.paysquare.eu

  • Customer liaison
  • Amendment requests (address, ticket text, bank details)
  • Enquiries related to POS reconciliation payments
  • Enquires from cooperation partners related to current clients


Line is open:
Mondays to Thursdays from 08:30 am to 17:30
Fridays from 08:30 am to 17:00 pm

 

Technical support hotline

Telephone: 0800 - 723 454 2  (please select menu choice no. 1)

Email: hotline@bd-pos-service.de

  • Analysis of error messages and error resolution,
  • Setting up assistance etc.  


Line is open:
Weekdays from 07:30 am to 20:30
Saturdays from 07:30 am to 16:30

Authorisation service

Telephone: 0800 – 723 454 3

  • Enquiries related to credit card authorisation questions


Line is open:
24 hours a day, seven days a week

Contract partner service

Telephone: 0800 – 723 454 4

Email: VP-Service@de.paysquare.eu

  • Enquiries related to accepting credit cards  


Line is open:
Weekdays from 07:30 am to 20:30
Saturdays from 08:00 am to 16:30

Accounts

Email: buchhaltung@de.paysquare.eu

  •  Credit control enquiries  


Order terminal accessories  

Email: Bestellung@de.paysquare.eu

 

Download center

Our download centre offers comprehensive information about accepting cashless payments with Worldline.

Go to the download centre

Order terminal accessories

  • Receipt rolls
  • POS connection cable
  • In-car charging cable
 

Terminal accessory order form

522543599