Support
Worldline offers you competent service hotlines, a well sorted download center and ways to order terminal accessories.
- Important telephone numbers
We offer you a reliable support service. We have therefore summarised the most important telephone numbers for you here.
Sales-hotline
Telephone: +49 69 – 801095 450 (please select menu choice no. 3)
Email: paysquare-sales-germany@de.paysquare.euNew customers
- Prospective customers
- Change of ownership
- Contract cancellations
Line is open:
Mondays to Thursdays from 08:30 am to 17:30
Fridays from 08:30 am to 16:00 pm
Customer services
Telephone: +49 69 – 801095 430 (please select menu choice no. 2)
Email: customer-service@de.paysquare.eu
- Customer liaison
- Amendment requests (address, ticket text, bank details)
- Enquiries related to POS reconciliation payments
- Enquires from cooperation partners related to current clients
Line is open:
Mondays to Thursdays from 08:30 am to 17:30
Fridays from 08:30 am to 17:00 pm
Technical support hotline
Telephone: 0800 - 723 454 2 (please select menu choice no. 1)
Email: hotline@bd-pos-service.de
- Analysis of error messages and error resolution,
- Setting up assistance etc.
Line is open:
Weekdays from 07:30 am to 20:30
Saturdays from 07:30 am to 16:30
Authorisation service
Telephone: 0800 – 723 454 3
- Enquiries related to credit card authorisation questions
Line is open:
24 hours a day, seven days a week
Contract partner service
Telephone: 0800 – 723 454 4
Email: VP-Service@de.paysquare.eu
- Enquiries related to accepting credit cards
Line is open:
Weekdays from 07:30 am to 20:30
Saturdays from 08:00 am to 16:30
Accounts
Email: buchhaltung@de.paysquare.eu
- Credit control enquiries
Order terminal accessories
Email: Bestellung@de.paysquare.eu
Download center
Our download centre offers comprehensive information about accepting cashless payments with Worldline.
Go to the download centre
Order terminal accessories
- Receipt rolls
- POS connection cable
- In-car charging cable
